Support Hub Officer

The friendly team at Kingston Music Service is looking for an experienced, organised and professional administrator to start as soon as possible. 

The Support Hub Officer reports to the Support Hub Team Leader, providing business, financial and administrative support across the Culture and Heritage Service which includes Kingston Music Service (KMS), Kingston Museum, Heritage Centre, Cultural Partnerships and the seven borough Libraries.

As Support Hub Officer, you will ensure the smooth admin function of all culture and heritage services through:   

• Supporting the progression and development of KMS admin procedures giving customers and users the best service possible.
• Working closely with colleagues to ensure tasks are completed in a thorough and timely manner, supporting front-line staff and project work.
• Operating financial, HR and database responsibilities are delivered successfully and in line with council policy.
• Working with managers to build student numbers in KMS lessons and ensembles through good customer service, productive scheduling and assisting with marketing of provision.
• Supporting libraries, heritage and partnership colleagues with various functions including invoicing, payment, purchasing and stock control. 

We are looking for a dynamic and motivated administrator with outstanding organisational skills and a passion for music education, culture, and heritage. The ideal candidate will be an energetic, resilient team player who thrives in a fast-paced environment. With strong IT proficiency, excellent communication skills, and the ability to manage multiple deadlines, you will play a key role in supporting various aspects of the service, including finance, scheduling, purchasing, and student recruitment. A commitment to promoting equity, diversity, and inclusion is essential, alongside proven administrative experience and the capability to work independently.

You will be based in the KMS offices at the Hook Centre where we work closely with our library and adult education colleagues.

About The Kingston Culture and Heritage Service

Kingston Music Service (KMS) nurtures young people in the Royal Borough of Kingston regardless of background to create, perform, be inspired by and celebrate the music they love; reaching all corners of the borough, ensuring children who want to make music are able to. Each week, our skilled team of approximately 60 tutors provides instrumental and vocal lessons to over 1,500 pupils in schools and music centres. KMS hosts a variety of events, including primary singing festivals, family concerts, and school workshops. Our 11 ensembles, which feature String Orchestras, Jazz Bands, Percussion Ensembles, and Concert Bands, perform regularly throughout the year.

The Kingston Library service runs 7 libraries throughout the borough and the Heritage Service runs the popular Kingston Museum and Heritage Centre. Both work with schools and families to bring a range of activities to the local community. The Culture and Heritage Service also develops partnerships with many local charities including the Rose Theatre, Creative Youth and Kingston International Film Festival.

Selection Process

The Royal Borough of Kingston is an Equal Opportunity Employer. We value diversity and have made a vision commitment to delivering a variety of diverse and cultural musical experiences that are reflective of the children and young people we serve.

We believe that representation matters and actively seek to diversify our freelance workforce at all levels of the organisation. We warmly encourage applications from historically under-represented groups, including but not limited to; members of the global majority; members of the LGBTQ+ community; people who identify as non-binary or gender queer; people with a disability; and people who are neurodivergent.

Decision to appoint will be made solely based on candidate merit and business need.